ECS offers a range of workshops and programs that can be tailored to suit the exact needs of clients. Experienced industry professionals and accredited trainers will ensure each program delivered shifts your organisation closer to Optimal Performance. Programs range from 2 hours to half day or full day. All programs are dynamic and interactive to drive learning and concept retention. Any program can be delivered as a full day program including teambuilding. The teambuilding is a fun way of allowing delegates to experience key concepts. Tangible results from challenges will re-enforce key learning outcomes.

In order to identify a program that will best suit your needs and desired outcomes, an ECS specialist will have an initial conversation with you to conduct a Needs Analysis. Based on that, a recommendation and quotation can be prepared. ECS training programs focus on the areas of :

1.1 What makes a good manager? (ideal for senior management teams) Often staff are given the title of manager based on time served/seniority or qualifications. But what does a business do to ensure these staff have management qualities and understand fundamental management principles? 1.2 What are the qualities of good leadership? 2 hours to 4 hours 2.0 Sales Guru (8 step program) 4 hours (half day) to 6 hours (full day) 4.1 Optimal Communication (dramatically improve efficiency and morale) 3 hours to 4 hours 2.1 Optimal Customer Service (includes service failure and recovery) People are key to the success of any organisation. No matter how good your products/services are or the price point, are your staff delivering outstanding customer service? The benefits of superior customer service, such as; positive word of mouth promotion, repeat business, customer loyalty and the lifetime value of a customer, are priceless. 4 hours (half day) to 6 hours (full day) 4.0 Optimal Workplace Culture (ideal for merged teams or dysfunctional teams) 4 hours (half day) to 6 hours (full day) 3.0 Marketing Management Training 6 hours (full day) 3.1 Marketing Plan in One Day 6 hours (full day) 5.0 Overall Business Plan (including; Operations, Marketing, Finance, Human Resources) 6 hours (full day)