Isaac Tigrett, the founder of Hard Rock Café, sold his global chain for $107 million at age 40. He attributed his success to the practice of dharmic management, doing what is right; right for customers and also staff. He was focused on staff training, “train and train some more” , and staff feedback. Knowing that frontline staff carried valuable knowledge about the operation, he would say in staff meetings: “Teach me this business and I’ll provide the resources and the rudder.”
Jack Hawley – The Power of Dharmic Management
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ECS offers a range of workshops and programs that can be tailored to suit the exact needs of clients. Experienced industry professionals and accredited trainers will ensure that each program delivered shifts your organisation closer to optimal performance. Programs range from two hours to half-day or full-day sessions. All programs are dynamic and interactive to drive learning and concept retention. Any program can be delivered as a full-day program, including teambuilding. The teambuilding program is a fun way of allowing delegates to experience key concepts. Tangible results from challenges will reinforce key learning outcomes. |
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In order to identify a program that will best suit your needs and desired outcomes, an ECS specialist will have an initial conversation with you to conduct a needs analysis. Based on that, a recommendation and quotation can be prepared. ECS training programs focus on the areas of: |
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1.1 What makes a good manager? (Ideal for senior management teams) |
Often staff are given the title of 'manager' based on time served, seniority or qualifications. But what does a business do to ensure these staff have management qualities and understand fundamental management principles?
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1.2 What are the qualities of good leadership? |
Two hours to four hours
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2.0 Sales Guru (Eight-step program) |
Four hours (half day) to six hours (full day)
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4.1 Optimal Communication (Dramatically improve efficiency and morale) |
Three hours to four hours
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2.1 Optimal Customer Service Iincludes service failure and recovery) |
People are key to the success of any organisation. No matter how good your products/services are or the price point, are your staff delivering outstanding customer service? The benefits of superior customer service, such as positive word-of-mouth promotion, repeat business, customer loyalty and the lifetime value of a customer, are priceless.
Four hours (half day) to six hours (full day)
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4.0 Optimal Workplace Culture (Ideal for merged or dysfunctional teams) |
Four hours (half day) to six hours (full day)
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3.0 Marketing Management Training |
Six hours (full day)
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3.1 Marketing Plan in One Day |
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Six hours (full day) |
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